For The Hospitality Industry

Workshops for managers and/or staff from within one hotel/spa/etc. or many:

A variety of workshops are offered especially for staff- and management-training within the hospitality industry. Each site has its own specific needs and so the trainings outlined will be further modified to meet the needs of the specific site and situation.

The goals of these trainings depend on whether the participants are managers and/or staff from one or several different facilities. They can be further adapted to serve staff who work in a specific service area, e.g. reception.I offer free consultation (in person when feasible, otherwise by SKYPE) with the organizer(s)of the trainings to clarify the parameters and set up specific goals.

I have extensive experience working with an interpreter. It is generally best to have that individual be a member of the hotel staff, but an interpreter can be provided should there not be anyone on staff sufficiently bi-lingual (Indonesian and English) to serve in that capacity.

The examples below provide a range of topic areas. Several may be combined into one training as was the case for the training conducted for the Jari Menari Spa staff in Bali. This 4-day training included Team Building, Overcoming Obstacles and Difficulties in the Workplace, Developing Cultural Sensitivity, and Practicing Specific Job Skills. (Please see Testimonial from the GM of Jari Menari at the end of this document.)

Format for Workshops: All of the workshops offered consist of experiential activity, and discussion/processing. The specific structure of the workshop will reflect the expressed needs of the workshop organizers and/or be generated by the participants as an integral part of the training process.

Logistics for Workshops: These trainings can be offered as a half-day workshop (3-4 hours), a full-day workshop (6-7 hours), or over multiple days with all or different groups participating at different times. Space needs include a room with movable chairs and large enough to accommodate the people involved. A whiteboard or easel with newsprint is also needed.

Team Building: Create a stronger sense of team and collaboration through action exploration.

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Overcoming Obstacles and Difficulties in the Workplace: Normalize the struggles that occur in all human interactions and discover creative solutions.

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Developing Cultural Sensitivity: Develop awareness of the differing needs of guests from different cultures, as well as those with different prior experiences.

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Practicing Specific Job Skills: Practice appropriate ways to interact with guests in a variety of situations.

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Preventing Burn-Out: Explore the root causes of and remedies for Burn-Out.

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Clarifying Mission and Barriers to Attainment: Understand the intention behind the company’s Mission Statement and discover ways to overcome the barriers to its attainment.

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Practical Role Analysis: Understand the dynamic at play within an organization in terms of roles rather than personalities.

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The following is a copy of a testimonial e-mail received from the General Manager of JariMenari Spas, Nusa Dua and Seminyak, Bali, Indonesia, after a staff- development workshop that was conducted over a 4-day period.

I am happy to provide comments about the positive changes for the staff of Jari Menari Spa through the training you provided. First we met to discuss how you could share your knowledge to help us build a better sense of team among our staff and help them feel more comfortable communicating with guests.

During your four days of training we worked part of the time with our full group of over 60 staff and part of the time divided into 2 smaller groups. All of our staff enjoyed your classes which included singing, discussion, and a lot of role play. I believe everyone learned a lot from that.

It helped to build staff confidence and made them feel more confident to speak up with the guests. Instead of just following the Standard Operating Procedure (SOP) of what to say to a guest, you helped us to see that different guests might need a different approach.

The song you created for us we still sing at the opening of our staff meetings. Everybody likes it and it brings more spirit and attention to the meeting that follows.

I hope others can benefit from the work you are offering and that PT. Motivational Arts will be a big success.


The following comments are from evaluation forms from a board development workshop for a small, non-profit organization in the USA:

  • It was great to have an objective facilitator to help us discuss and look at the board as a group and realize that this is part of the process. It was helpful to have a big picture and different views of board functions and roles. It was very helpful material to expand in all of life. I appreciated the wonderful presentation skills and affection for our board.
  • I appreciated Mario’s effectiveness in drawing out opinions and comments from the group, especially since we touched on some sticky subjects. Everyone’s honesty was expressed in a non-hostile, gentle manner due to the neutral, safe atmosphere created by Mario. The crux of the issues currently surrounding the board was addressed in an extremely satisfying manner.
  • The greatest strength of this workshop was its facilitator. Other major strengths were as follows: board members were empowered to candidly express their concerns regarding board challenges; board members were able to share their personal, and sometimes emotionally-laden feelings about their own participation on the board, their limitations, and the need to take care of themselves. (This resulted, I believe, in a profound expression of support, encouragement, and deep caring from the group as a whole.); and I have a much better sense of fellow board members as people, whereas previously I’ve interacted more with their roles.
  • I appreciated:
    • Open communication, feeling safe to reveal personal issues in a supportive environment.
    • Visual effect of role description and placement for all to see.
    • Encouragement for active participation of all members present.
    • Excellent insight to our ‘problems.’
  • I felt that this workshop was particularly valuable because of the presenter’s ability to help participants see the big picture regarding the role of a Board member; presenter’s ability to help participants focus in a positive way on the ineffectiveness/problems of some Board members; presenter’s ability to help participants become more cohesive as a group.