This workshop provides participants job-specific training for any number of roles within the hotel. It is useful for initial staff training as well as for standardizing practices among staff. It can also be used to explore and improve on current practices.

Outcomes: The outcomes of this training will depend on the specific roles of the participants and will be determined by the trainer in consultation with the workshop organizer prior to the training. Additional elements may be determined by the participants in the course of the training.